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How do I return an item ?
At SavingsAhead.com,
we'd like to help you resolve a purchase problem as quickly and
easily as possible. Provided you meet the terms and conditions
listed below, you may make an Return.
In order to request a Return for your item, you must first obtain a
Return Merchandise Authorization Number. After a Savings Ahead
Customer Service Representative reviews the request, we will send
you a RMA# and the address to exchange the item. You will receive a
response within 7 - 10 days.
NOTE: Please allow us up to two billing periods for credit to
appear on your credit card statement.
General Policies
• Shipping charges are non-refundable.
• All returns require a Return Merchandise Authorization (RMA)
number. Exchanges and credits cannot be processed without one.
• An RMA must be requested within 15 days of the original invoice
date. Thereafter, all sales are final.
• The returned package must be received within 7 business days of
the RMA issue date.
• All products are sold with their respective manufacturer’s
warranties. Please note that warranty periods and services vary by
manufacturer and product.
• When returning product, we strongly recommend the use of a carrier
that can track packages. You also assume responsibility for insuring
the returned item.
• All items must be returned in “as new” condition in the original
packaging and have all accessories, blank warranty cards, and
owner’s manuals.
• Please note all returns conditions listed below, as applicable to
your return.
• Over weight items (150 lbs. or greater) need to be coordinated
through our Customer Care department
Exceptions to our Returns Policy
Due to manufacturer’s policies, we cannot accept returns for some
products.
Important Note: Please read
the information below when requesting your Exchange Authorization.
- All return requests must have an
RMA number. Exchanges sent in without an RMA number will be
refused.
- Customer must request RMA number
within 15 days effective from date of delivery of order to you.
- Customer must print RMA number
on outside of shipping box
- Item(s) being returned must be
returned in original packaging and in original condition along
with a copy of the original invoice.
- Products showing wear, abuse
,alteration or breakage, whether accidental or intentional, can
not be accepted back even if within the 15 day period.
- Return shipping is the
responsibility of the customer. Refund requests are reviewed on an
individual basis at the time of processing and are granted at the
discretion of company depending on the reason for exchange.
- For your protection, we
recommend that you send merchandise back via UPS Insured Mail.
- Certain items including but not
limited to edibles (food and drink products), razors, shavers,
dental care, hair care cannot be exchanged once used due to health
concerns.
All warranties are the responsibility of the manufacturer, not
SavingsAhead.com.
Refunds are given by the same method that the order was paid.
Please allow 8-15 days after delivery of your returned shipment to
our facility for refunds and exchanges to be processed.
If you have any further questions regarding exchanges or need more
information please do send us an e-mail at
sales@savingsahead.com
with your questions.
Back to Customer Care
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